Welcome to CRESI Dive Shop’s FAQ section! As fellow diving enthusiasts, we’ve compiled answers to the most common questions about our premium diving equipment, global delivery service, and customer care. Can’t find what you’re looking for? Our team is always ready to help at [email protected].

About CRESI Dive Shop

Who is CRESI Dive Shop designed for?
Our shop caters to passionate divers and water sports enthusiasts worldwide who value quality equipment and reliable global delivery. Whether you’re:
  • Preparing for tropical reef dives or coastal snorkeling
  • Stocking up before Caribbean season
  • Replacing essential gear before local dives
  • Sending gifts to fellow diving enthusiasts
Our carefully curated selection of accessories, analyzers, and dive essentials meets the needs of both recreational and serious divers.
What makes CRESI Dive Shop unique?
We combine specialist diving knowledge with global logistics expertise:
  • Equipment packed by water sports enthusiasts who understand proper handling
  • Premium carriers (DHL/FedEx) with reliable tracking
  • Water-resistant, eco-friendly packaging designed specifically for dive gear
  • Global reach from our coastal headquarters in Brighton & Hove

Product Questions

What types of products do you specialize in?
Our focus is on essential diving equipment and accessories including:
  • Dive accessories and parts (blades, buoys, cargo pockets)
  • Protective gear (anti-fog, covers/cases)
  • Dive apparel (caps, hats, dresses)
  • Equipment (analyzers, compressors)
  • Travel essentials (backpacks, bags/dry boxes, beach towels)
How do I choose the right equipment for my needs?
Our team of diving enthusiasts can provide personalized recommendations based on your:
  • Diving environment (tropical, coastal, etc.)
  • Experience level
  • Specific activity (snorkeling, deep diving, etc.)
Email us at [email protected] with details about your upcoming adventures.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries, excluding only a few remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two reliable services:
Standard Shipping (£12.95)
• Handled by DHL or FedEx
• 10-15 day delivery after dispatch
• Full package tracking
• Ideal for time-sensitive orders
Free Shipping (orders over £50)
• Shipped via EMS postal network
• 15-25 day delivery after dispatch
• Basic tracking available
• Perfect for non-urgent orders
All orders are processed within 1-2 business days by our team.
How can I track my order?
Tracking information will be emailed to you once your order ships:
  • Standard Shipping: Detailed tracking via DHL/FedEx
  • Free Shipping: Basic tracking via EMS network
If you haven’t received tracking information within 3 business days, please contact us.
What if my delivery is delayed?
While we carefully estimate delivery times, occasional delays can occur due to:
  • Customs processing in your country
  • Seasonal carrier volumes
  • Unforeseen logistical issues
We recommend ordering well before important dive trips. For urgent needs, choose Standard Shipping and consider ordering at least 3 weeks before your departure.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return window:
  • Items must be in original, unused condition
  • Original packaging must be retained
  • Contact us at [email protected] to initiate returns
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 3 business days of receipt
What if my item arrives damaged?
Despite our reinforced packaging, if any damage occurs:
  1. Contact us immediately with photos of the damage
  2. We’ll arrange for replacement or refund
  3. You may need to return the damaged item (we cover this cost)
Our water-resistant packaging and special handling for fragile items (masks, analyzers) minimize this risk.

Payments & Security

What payment methods do you accept?
For your convenience, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers. For additional security, PayPal transactions are processed entirely through their secure platform.

Contact & Support

How can I contact customer service?
Our team of diving enthusiasts is ready to assist:
  • Email: [email protected]
  • We aim to respond within 24 hours
  • For order-related questions, please include your order number
Physical Address:
CRESI Dive Shop
40 Kings Rd, Brighton & Hove, GB CH5T 8XB
Pro Tip from Our Divers: When ordering for an upcoming trip, consider potential customs delays and order at least 4 weeks in advance. For last-minute essentials, choose Standard Shipping and email us about your deadline – we’ll do our best to help!

Ready to explore our diving equipment selection? Start shopping now and let CRESI Dive Shop equip your next underwater adventure!