At CRESI Dive Shop, we want you to be as confident in your gear purchases as you are in your diving skills. If any item doesn’t meet your expectations, our returns process is as streamlined as a perfectly weighted descent.

Our Returns Policy

You may return most items within 15 days of delivery for a refund or exchange. All returned items must be:

  • In original condition (unused, with tags attached)
  • In original packaging (including all protective dive case padding)
  • Accompanied by proof of purchase
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:
  • Blades (knives or cutting tools)
  • Anti-fog products (opened containers)
  • Beach towels (if tags removed)
  • Custom ordered or personalized items

How to Return an Item

Follow these steps as carefully as you would a decompression schedule:

  1. Initiate Your Return: Email [email protected] with your return request using our template below
  2. Wait for Authorization: Our team will respond within 2 business days with return instructions
  3. Package Securely: Use original packaging – add extra protection like you would for fragile dive equipment
  4. Ship Your Return: Send to:
    CRESI Dive Shop Returns, 40 Kings Rd, Brighton & Hove, GB CH5T 8XB

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. For international returns, we recommend using a trackable shipping service (DHL/FedEx) with insurance matching the item’s value.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Original payment method (PayPal, Visa, MasterCard, or JCB)
  • Shipping Costs: Non-refundable (except for defective items)

Note: Bank processing times may add 3-5 additional business days before funds appear in your account.

Exchange Process

Prefer a different size or model? Exchanges follow the same process as returns. In your request email, clearly specify:

  • Item you wish to exchange
  • Preferred replacement item
  • Any price differences will be refunded or charged accordingly

Return Request Email Template

Subject: Return Request – [Order Number]

Dear CRESI Dive Shop Team,

I would like to return/exchange the following item from my order #[Order Number]:

Item Name: [Product Name]
Reason for Return: [Size Issue/Defective/Wrong Item/Other]

For exchanges, I would like: [Replacement Item Details]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If your gear arrives damaged or defective (which we check as thoroughly as our dive equipment inspections):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange a prepaid return label if needed

Dive with Confidence: Our returns policy is designed with the same attention to detail we apply to our dive equipment selection. If you have any questions, our customer service team is ready to assist – just like a reliable dive buddy.